These General Terms and Conditions of Sale and Use set out the rights and obligations of the Client and of the company Planet of Regions OÜ, a private limited company registered in the Estonian Commercial Register under number 17360613, with its registered office at: Harju maakond, Tallinn, Kesklinna linnaosa, Karu tn 14-8, 10120, Estonia, represented by Irina Blinkova, Director, hereinafter referred to as the “Seller”.
Preamble
These General Terms govern all sales of Products carried out by the Seller via the online platform planet-of-regions.eu, hereinafter referred to as the “Site”.
The Seller’s principal activity is the sale of “wellness” category products, which are not subject to public health legislation.
The sale and promotion of the said Products are carried out by the Seller via the Site planet-of-regions.eu. The current range of products available for online ordering is published and can be consulted directly on the Site.
The Parties acknowledge and agree that all legal relationships arising between them are governed exclusively by these Terms, without the application of any other provisions or terms previously published on the Seller’s online resources.
The Seller may amend these General Terms unilaterally by posting an updated version on the Site. The terms applicable are those in force at the time the order is confirmed.
Product images on the Site are for information purposes only. The appearance of the Product (including its shade, packaging design, and the language of the text on the packaging) may differ slightly from that shown on the Site depending on lighting conditions during photography, screen settings, or the manufacturer’s updates to the design/labeling for different markets. Such differences do not affect the properties, intended purpose, or quality of the Product.
Terms and Definitions
For the purposes of interpreting and applying these General Terms and Conditions of Sale and Use, the following terms, when used with an initial capital letter, shall have the meanings set out below:
“Product” means any goods offered for sale by the Seller on the website planet-of-regions.eu.
“Order” means a request placed by the Client to purchase one or more Products and/or Services from the Seller.
“General Terms and Conditions of Sale” means these General Terms and Conditions of Sale and Use published on planet-of-regions.eu.
“Agreement” means this document, including the preamble, appendices, and any amendments and supplements duly made to it.
“Delivery Time” means the period from the Confirmation of the Order until the delivery (handover) of the Order to the Client.
“Delivery Cost” means the amount of expenses related to delivering the Order to the address provided by the Client when placing the Order.
“Delivery” means the dispatch and handover of the Order to the Client.
“Delivery Method” means any delivery option available on the website planet-of-regions.eu at the time the Order is placed, including standard delivery and, where available, express delivery.
“Price” means the cost of one Product or Service, inclusive of applicable taxes, but excluding the Delivery Cost.
“Total Amount” means the total cost of all Products and/or Services included in the Order, inclusive of taxes and excluding the Delivery Cost.
“Final Amount” means the Total Amount plus the Delivery Cost, inclusive of applicable taxes.
“Service” means any service offered for purchase by the Seller on planet-of-regions.eu.
“Website” means the website planet-of-regions.eu used by the Seller for the online sale of Products and Services.
“Online Sale” means the remote sale of the Seller’s Products and Services via the Website.
Terms used in the singular shall include the plural, and vice versa.
Article 1. Pre-Contractual Information
The Client acknowledges that, prior to placing an Order, they have received all mandatory pre-contractual information required under applicable consumer protection laws, including through these General Terms and Conditions of Sale.
Article 2. Purpose of the Terms
These terms of sale are intended to define the rights and obligations of the Parties in connection with the online sale of Products and Services offered by the Seller to the Client.
Article 3. Scope and Term of Application
3.1. Scope of Application
These General Terms and Conditions of Sale apply exclusively to consumers purchasing Products and Services for personal use, regardless of their country of residence.
All essential information on the characteristics and prices of the Products and Services offered for distance sale is published on the Website.
The Seller provides the Client with complete and accurate information about its business activity, including company details, contact information, as well as information on applicable warranties and other terms of sale, in accordance with consumer protection legislation.
All mandatory pre-contractual information is made available to the Client before the Order is placed, including through these General Terms and Conditions of Sale.
These General Terms and Conditions of Sale apply to all Orders for Products and Services placed via the Website.
By placing and confirming an Order, the Client confirms that they have read these General Terms and Conditions of Sale and accepts them in full, without any reservations. The Terms apply to Orders delivered to any country worldwide (hereinafter referred to as the “Territory”).
3.2. Term
These General Terms and Conditions enter into force as of the Client’s confirmation of the Order.
The Agreement remains in effect for the time necessary to perform the obligations related to the supply of Products and the provision of Services, and until all warranty and other obligations of the Seller have been fully fulfilled.
Article 4. Language
These General Terms and Conditions of Sale are drawn up in English. In the event of translation into other languages, the English version shall prevail, unless expressly stated otherwise.
Article 5. Placing an Order
Before placing an Order, the Client confirms that they have read these General Terms and Conditions of Sale. Confirmation of the Order constitutes full and unconditional acceptance of their terms.
The Order is placed online by the Client via the Website by completing the relevant form and providing a valid email address.
To place an Order, the Client must follow the instructions published on the Website, including creating an account (where necessary), and correctly completing all mandatory fields of the Order form. In the event of prolonged inactivity, selected Products may not be saved and the Client may need to repeat the selection.
Until the Order is confirmed, the Client may review the information entered, make changes, correct any errors, or cancel the Order process.
The Order is confirmed by clicking the relevant button on the Website and is deemed equivalent to an electronic signature. From that moment, a sales contract is deemed to be concluded between the Client and the Seller, and the Client undertakes to pay the Final Amount of the Order.
After confirming the Order, the Client receives an email confirming the Order and purchase details, followed by a separate notification when the Order is dispatched.
For each Order, the Seller issues an electronic invoice which is sent to the Client to the email address provided when placing the Order.
The Client’s personal data are processed in accordance with the requirements of the GDPR. The Client may exercise their rights of access, rectification, or erasure of personal data at any time.
Delivery of the Order is made to the address provided by the Client when placing the Order.
The Seller processes Orders subject to product availability. If a Product is unavailable, the Client will be informed as soon as possible.
The Seller reserves the right to refuse to process an Order for legitimate reasons, including in cases of abnormal Orders, fraudulent or bad-faith actions by the Client, or an unresolved dispute regarding payment for previous Orders.
Article 6. Prices and Conditions of Application
6.1. Product and Service Prices
The prices of the Products and Services offered for sale on the Website are indicated individually for each item and are displayed on the relevant pages of the Website.
6.2. Taxes, Currency, and Final Amount Payable
Upon confirmation of the Order, the Client is shown the Final Amount of the Order to be paid.
For Orders delivered within the European Union, prices are indicated in euros and include all applicable taxes.
For deliveries outside the European Union, additional taxes, customs duties and fees, as well as costs related to customs clearance, may be charged in accordance with the legislation of the destination country and shall be paid by the Client.
Costs related to the use of communication services and access to the Internet remain the responsibility of the Client.
6.3. Validity of Prices and Applicable Version
Prices and conditions are valid in the version published on the Website at the time the Order is placed and confirmed.
Article 7. Product Availability
Products displayed on the Website are offered for sale subject to their actual availability. The availability status shown on the Website is for information purposes only and may be updated with a technical delay. If a Product is found to be unavailable after the Order has been confirmed and/or paid (including due to simultaneous Orders placed on different platforms), the Seller shall inform the Client as soon as possible and offer, at the Client’s choice: a replacement product, waiting for restocking, or a full refund.
Article 8. Delivery and Liability
8.1. Delivery Methods
When placing an Order, the Client selects one of the delivery methods available on the Website.
8.2. Delivery Address
The Client must provide a correct and complete delivery address located within the Delivery Territory. The Seller shall not be liable for delays or inability to deliver caused by errors or incomplete details provided by the Client.
Delivery is made to the address provided by the Client when confirming and paying for the Order.
8.3. Delivery Cost
The Delivery Cost is calculated based on the Order amount and the selected delivery method and is always indicated to the Client before the Order is confirmed.
8.4. Delivery Times
Estimated delivery times are indicated on the Website in the FAQ section and may vary depending on Product availability, logistics conditions, and the destination country.
Delivery times are stated in business days and are calculated from the moment the Order is confirmed by the Seller.
If a Product is not in stock, delivery times may be extended. The Client will be informed accordingly.
If an Order includes Products with different delivery times, delivery may be made in separate shipments. In such case, no additional delivery charges shall be invoiced to the Client.
8.5. Delivery Delay
In the event of a delivery delay, the Client will be notified by email.
8.6. Order Tracking
Once the parcel has been dispatched, the Client receives a notification at the email address provided when placing the Order, containing a tracking link. Using this link, the Client can track the shipment independently. If necessary, the Client may also contact customer support.
8.7. Checking the Order upon Receipt
Upon receipt of the Order, the Client must check the condition of the packaging and the Products.
In case of damage or non-compliance with the Order, the Client must immediately notify the Seller’s customer support and follow the instructions for returning or exchanging the Product.
Article 9. Right of Withdrawal and Return Procedure
The Client has the right to withdraw from the Order without giving any reason within 14 calendar days from the date of receipt of the Products. If the last day of the period falls on a weekend or public holiday, the period shall be extended until the next business day.
9.1. Conditions of Return
To exercise the right of withdrawal, the Client must return the Products at the Client’s own expense and dispatch them for return no later than 14 days from the day the Client notified the Seller of the withdrawal.
Returned Products must be sent in their original condition and in complete set (including packaging, accessories, and instructions), without any signs of use, damage, or other defects preventing resale. To facilitate return processing, it is recommended to enclose proof of purchase (the invoice for the relevant Order).
It is recommended to return the Products using a tracked shipment. In the event the parcel is lost during transport, the Seller shall not be liable for such circumstances.
9.2. Prior Notice and Return Authorization
Before returning any Products, the Client must inform the Seller of their decision to withdraw from the Order by sending an unambiguous written notice either by email or via the contact form on our website.
The notice must include the Client’s contact details (full name, postal address, telephone number, and email address) as well as the Order number. The Client must also provide proof of purchase (the invoice for the relevant Order).
After verification, the Seller will issue a Return Authorization Code (Return Code). Products may be returned only after the Client has received this Return Code.
The Return Code must be enclosed inside the parcel (for example, printed on a sheet of paper) so that the return can be identified and processed by our logistics warehouse. It is recommended to enclose a copy of the invoice as well.
9.3. Refund
After receiving the Client’s notice of withdrawal, the Seller undertakes to refund all amounts paid for the returned Products within 14 days from the date of receipt of such notice, provided that the Client complies with the return conditions.
9.4. Return Address (Logistics Warehouse)
All returns must be sent to the following address (returns accepted only with a Return Authorization Code):
SmartPosti OÜ
Loading Docks: 16–17
Loomäe tee 13
Lehmja Village
Rae Parish, 75306 Harju County
Estonia
9.5. Products Not Eligible for Return
Products that have been unpacked and used are not eligible for return if, as a result of such use, they show any signs of wear or handling, including scratches, scuffs, stains, fingerprints, or any other changes to their appearance.
This rule also applies to bracelets, including cases where they have been tried on, if the silicone parts show any signs of use (scratches, scuffs, deformation, etc.).
To be eligible for return, the Product must be in new, unused, and fully preserved condition.
Article 10. Payment Terms
Payment for Orders placed on the Website is made using the payment methods available on the Website, including in particular:
– bank cards,
– bank transfers,
– payment services (Stripe, PayPal),
– installment payment services, if available at the time the Order is placed.
By confirming the payment, the Client warrants that they are the lawful holder of the payment method used and are authorized to make the payment.
If a payment transaction is declined, the Order shall be deemed not to have been placed and will be automatically cancelled.
The Seller takes all reasonable and technically appropriate measures to ensure the security and confidentiality of the Client’s payment data.
Article 11. Warranties and Product Conformity
The Seller is responsible for the conformity of the Products with the terms of the Agreement and the applicable European Union consumer protection legislation.
The Seller undertakes to supply Products that comply with the description, stated characteristics, and the usual purpose of similar goods. The Products must also comply with any additional characteristics agreed with the Client when the Order is placed.
In the event a Product is found to be non-conforming, the Client may rely on the statutory guarantee of conformity for a period of two years from the date the Product is received. Under this guarantee, and subject to the conditions provided by law, the Client may request the repair or replacement of the Product.
To exercise their rights under the warranty, the Client must send the Seller a written request with a detailed description of the issue identified and attach proof of purchase.
If the issue is confirmed, the Seller shall, at the Client’s choice and in accordance with applicable law, either replace the Product or provide a full or partial refund of the amounts paid.
The warranties provided for in this Article apply independently of any commercial warranties that may be offered in addition.
Article 12. Customer Support
For any questions related to the Products, Orders, or these General Terms and Conditions of Sale, the Client may contact the Seller’s customer support.
Customer support is primarily available by email or via the Website’s contact form. Requests are processed on business days within a reasonable timeframe.
Article 13. Intellectual Property Rights
All elements related to the Products and the Seller’s activities, including trademarks, names, logos, images, illustrations, packaging design, and any other distinctive signs, whether registered or not, are the exclusive property of the Seller or are used by the Seller on a lawful basis.
Any reproduction, copying, modification, distribution, or other use of the above elements, in whole or in part, on any medium and for any purpose, without the Seller’s prior written consent is prohibited. Similar restrictions apply to any copyrights, industrial designs, models, patents, and other intellectual property rights owned by the Seller.
All materials published on the Website, including texts, images, graphic elements, and other works, are protected by intellectual property laws and are intended exclusively for personal and non-commercial use. Any other use of the Website or its content without the Seller’s permission is prohibited.
Article 14. Liability
The Seller shall not be liable for any total or partial failure to perform its obligations where such failure results from force majeure or other unforeseeable events beyond the Seller’s reasonable control that prevent the performance of the obligations.
In the event of such circumstances, the Seller shall notify the Client within a reasonable time after they occur.
If the force majeure circumstances continue beyond a reasonable period and prevent the fulfilment of the Order, the Client may cancel the Order and obtain a refund of the amounts paid in accordance with these General Terms and Conditions of Sale.
The Products offered on the Website comply with the requirements of European Union legislation. The Seller shall not be liable for compliance with legal or regulatory requirements applicable in the country of delivery, except for requirements that are mandatory under EU law. The Client is responsible for verifying whether the Products may be legally imported, used, or applied in the destination country.
Product images presented on the Website are for illustrative purposes only and have no contractual value. To obtain accurate information about the characteristics of the Products, the Client is advised to consult the Product description on the Website or contact the Seller’s customer support using the contact details provided on the Website.
Article 15. Evidence and Electronic Communications
The Parties agree that, for the purposes of performing these General Terms and Conditions of Sale, they may exchange information and documents in electronic form, including by email, unless otherwise provided for in these Terms or by mandatory provisions of law.
Electronic correspondence between the Client and the Seller, including messages related to the placing, confirmation, and fulfilment of Orders, shall be deemed admissible and valid evidence of the content of their relationship and their mutual obligations.
Article 16. Personal Data and Confidentiality
The personal data requested from the Client are necessary for processing and fulfilling Orders, as well as for managing the relationship with Clients.
Personal data are processed by the Seller in accordance with the General Data Protection Regulation (GDPR) and applicable European Union legislation. The Client has the right to access, rectify, restrict the processing of, and erase their personal data, as well as the right to object to their processing.
When creating an account, the Client may consent to or opt out of receiving informational and marketing communications from the Seller.
Personal data may be transferred to third parties only to the extent necessary to fulfil Orders, including payment processing, delivery, Website maintenance, and compliance with legal obligations. Such data may also be used for security purposes, to improve service quality, and to personalize the user experience.
To exercise their rights in relation to personal data, the Client may contact the Seller via the contact form on the Website or by the email address provided in the “Contacts” section, indicating the necessary identification details.
The Website uses cookies and similar technologies to ensure proper operation, analyze Website usage, and improve the user experience. The Client may manage cookie settings or refuse their use at any time through browser settings or the tools available on the Website.
Article 17. Severability
If any provision of these General Terms and Conditions is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions, which shall remain in full force and effect.
Article 18. Amendments to the General Terms and Conditions
The Seller may amend these General Terms and Conditions of Sale by publishing an updated version on the website planet-of-regions.eu. The version of the General Terms and Conditions applicable to an Order is the one in force at the time the Order is confirmed.
Article 19. Independence of the Parties
The Parties act as independent entities. Neither Party is authorized to represent the other Party or to bind the other Party in any way. Each Party is solely responsible for its own actions, obligations, and activities.
Article 20. No Waiver
The failure of the Seller or the Client to exercise any right or provision of these General Terms and Conditions shall not constitute a waiver of such right in the future.
Article 21. International Orders and Import Obligations
Where an Order is delivered outside the European Union, the Client acts as the importer of the Products. Any customs duties, taxes, fees, or other mandatory charges applicable in the destination country are not included in the Order amount and shall be paid by the Client.
The Client bears full responsibility for complying with the laws and regulations of the destination country, including import, declaration, and payment requirements. The Seller recommends that the Client check the applicable rules in advance with the competent authorities in their country.
Article 22. Complaints and Out-of-Court Dispute Resolution
In the event of any questions, complaints, or disputes related to Orders or these General Terms and Conditions of Sale, the Client is encouraged to first contact the Seller’s customer support in order to seek an amicable resolution.
The Client may use the European Online Dispute Resolution (ODR) platform, available at:
https://ec.europa.eu/consumers/odr/](https://ec.europa.eu/consumers/odr/)
This platform is intended for out-of-court resolution of disputes arising from online sales between consumers and sellers, including cross-border disputes within the European Union.
Only complaints related to the online sale of the Seller’s Products and Services shall be eligible for review.
Using mediation procedures does not deprive the Client of the right to bring a claim before a court or to obtain legal advice at the Client’s own expense.
